Archive for June, 2009
We’re Streaming Reboot Britain!
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Martha Lane Fox
The streaming supremos behind G2010, Switch New Media, will be streaming the Reboot Britain event today.
Speakers at Reboot Britain include Martha Lane Fox.
Follow Martha on Twitter.
Official tag: #rebootbritain
Government Service Centres and the Social Web
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Jeffrey Peel
Jeffrey Peel of Quadriga Consulting will lead the G2010 session on government service centres.
Jeff is the joint organiser of G2010 and has undertaken dozens of research assignments related to customer engagement and customer interaction management. He recently collaborated with Microsoft on a new white paper focusing on government service centres – that will be published later in the year. He also authored a book on Customer Relationship Management that was published by Digital Press in 2002.
Jeff will give a short address on how government service centres are evolving and how social web technologies are forcing local, regional and national government service organisations to reconsider what effective customer service is in the social media age.
Jeff will chair a panel discussion related to government service centres after his presentation.
Stephen Hilton from Bristol City Council’s Connecting Bristol initiative (www.connectingbristol.org) will talk at G2010, London about how a group of local authorities from across the UK is working together to promote social inclusion through the use of technology. DC10 Plus is a collaborative network of local authorities and their partners dedicated to creating partnerships, sharing best practice and developing new initiatives.
DC10plus is now a collaborative authority on digital inclusion issues and how they impact at a local level.
The DC10plus vision is to be a network for change; helping local authorities and their service delivery partners to empower people and connect communities through technology and innovation.
Stephen Hilton leads Connecting Bristol, which is Bristol’s Digital City Partnership. Stephen’s varied professional interests include Web 2.0, Digital Inclusion, e-Democracy, Next Generation broadband Access and ICT and the Environment. Connecting Bristol is a founder member of the DC10plus Digital Challenge network.
Previously, Stephen worked as Bristol City Council’s Consultation and e-Participation Manager. During this time Stephen established a leading role for Bristol City Council in the area of local e-Democracy and e-participation. Politech Institute named Bristol as European City for e-Democracy and Stephen received a personal award as BT Government Innovator of the Year in the National Government Computing Awards.
Stephen is partially sighted. In his own words, he plays beautiful piano music badly.
Peter Kellner, YouGov President, to Give Keynote Address at G2010
Posted by: | CommentsPeter Kellner, President of YouGov, is to give a keynote address at the first Government 2010 Event in London on October 22nd, 2009.
UK society is changing. Technology is playing a huge part. Who would have predicted that one of the the most consistently accurate political pollsters in the UK would be a company that uses all digital survey tools – that engages with respondents using web 2.0 technologies? Indeed when YouGov was established as an Internet-native research agency many in the research establishment claimed it couldn’t be done . And yet, in election after election, YouGov has shown that hundreds of thousands of people that make up the company’s survey panel tend to get things right.
In his keynote address at G2010 Peter Kellner will use the firm’s own research data to show that so-called web 2.0 technologies are transforming the way people communicate, interact and entertain themselves.
He will argue that if government is to remain current and relevant it needs to open up to a society that is more information savvy than government itself. People of all ages are, increasingly, by-passing traditional media and creating their own. They are communicating via a myriad of new social networking tools. They have the ability to build better web based information portals than government itself.
Which begs the very question being asked by Government 2010: What should next generation government look like? Peter’s keynote will set the scene for a fascinating debate.
Peter has been a journalist and political commentator for more than 30 years, working for the Sunday Times, Independent, New Statesman, and Evening Standard as well as broadcast news productions like BBC Newsnight and Channel 4 News.
Cameron Commits to Freeing Data and Mashups
Posted by: | CommentsAt a speech at Imperial College London Conservative Leader David Cameron said a Conservative government would find the most useful information in 20 different areas and publish it for public use.
“This information will be published proactively and regularly – and in a standardised format so that it can be ‘mashed up’ and interacted with,” he said.
“What’s more, because there is no complete list that can tell us exactly what data the government collects, we will create a new ‘right to data’ so that further datasets can be requested by the public.”
“If we are serious about helping people exert more power over the state, we need to give them the information to do it. And as part of that process, we will review the role of the Information Commissioner to make sure that it is designed to maximise political accountability in our country,” he said.
Web 2.0 in Government: US Perspective
Posted by: | CommentsI attended this talk earlier this year at the Web 2.0 Expo in San Francisco. It’s a very interesting talk on how web 2.0 tools are beginning to be embraced by federal and state government in the US.
It also outlines some of the problems that web 2.0 faces in being adopted by government bodies – not just in the US but here too.
San Francisco accepts citizen complaints and reports via Twitter
Posted by: | CommentsGovernment 311 Services via Twitter – The new citizen communications channel?
Local government officials in the City of San Francisco have embraced new Web 2.0 technologies and have today launched the new SF311 twitter service.
SF311 is a twitter based two-way communication channel that allows citizens to communicate with customer service representatives 24 hours a day, 365 days of the year.
The 311 service, first launched as a direct dial telephone services is the primary point of contact for the San Francisco Customer Service Center. This system has now been extended and residents can ‘tweet’ messages to local government officials – requesting information and reporting problems.
Recent residents tweets include:
@SF311 Where can I find a list of indoor gyms run by Recs & Parks and their hours of operation? I scoured SFGov/R&P’s website, but no luck
@SF311 can you add compost bins next to recycling & “trash” at Union Square?
@SF311 please pickup 20″ tv on sidewalk at northwest corner of california street and 19th avenue
One happy resident reported the following:
Sent a dm to @SF311 about a sanitation issue and the city sent a crew out to resolve the problem w/i 2 hours. I was definitely impressed!
Very impressive.
Q. Is this the new model for civic communications?
More information:
“The San Francisco 311 Customer Service Center is the primary point of contact for City and County of San Francisco government general services.”
Official Website: http://www.sfgov.org/site/sf311rfs_index.asp?id=66008
Twitter Profile: http://twitter.com/SF311
www.G2010.co.uk – the easy-to-remember URL for Government 2010
Posted by: | CommentsOur easy to remember URL is simply www.g2010.co.uk
So use that to tell your friends and colleagues about Government 2010.
William Heath to Deliver Keynote Address on The Citizen and Personalised Services
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William Heath, Founder of Ctrl-Shift, will be delivering a keynote address at Government 2010.
William will focus on how citizens need to be empowered to create personalised services and take ownership of data held by government about them…
Start with a diagram that puts your own organisation at the centre of the universe. Gather as much personal data as possible at every stage. Keep it for ever. Buy in more data from brokers to try to try to fill the gaps. Then share it with other organisations. I call this the wrong way to share data. William Heath
William founded Kable Ltd, the public-sector IT research business now part of Guardian News & Media. He chairs the Open Rights Group and is on the advisory council of Foundation for Information Policy Research. He moderates the Ideal Government blog which asks what we want from e-enabled government, and is fellow of the Young Foundation working on online feedback about public service quality. William is a founder of the Mydex Community Interest Company with Iain Henderson and Alan Mitchell.
Announcing our First Media Sponsors
Posted by: | CommentsI’m delighted to announce that a number of big hitting names in the worlds of government research, politics, blogging and local government have joined our list of media sponsors.
YouGov, the firm that put web panels on the mainstream research map will be supporting Government 2010 as our ‘research sponsor’. No doubt Peter Kellner and Stefan Shakespeare will be able to add lots of fact-based insights into our discussions about how web savvy consumers’ perceptions of government are changing.
Total Politics Magazine will also be promoting the event and stimulating our discussions on how social media is changing the face of political campaigning. We’re delighted that Shane Greer will be joining our advisory team. We’ll also be getting the perspective of one of the UK’s top political focused bloggers and broadcasters, Iain Dale.
To help us better extend our reach into the local government community we’ll be helped by Luke Spikes of Spikes Cavell. Luke and I have known and worked together for years. Spikes Cavell has been providing web based database solutions for years and its latest product focuses on the government and NGO sector across the UK. Having Luke on board to help us better understand the local government community will be invaluable.
We hope to be announcing further media sponsors in the near future.
