Government Service Centres and the Social Web
By
Jeffrey Peel
Jeffrey Peel of Quadriga Consulting will lead the G2010 session on government service centres.
Jeff is the joint organiser of G2010 and has undertaken dozens of research assignments related to customer engagement and customer interaction management. He recently collaborated with Microsoft on a new white paper focusing on government service centres – that will be published later in the year. He also authored a book on Customer Relationship Management that was published by Digital Press in 2002.
Jeff will give a short address on how government service centres are evolving and how social web technologies are forcing local, regional and national government service organisations to reconsider what effective customer service is in the social media age.
Jeff will chair a panel discussion related to government service centres after his presentation.
