Microsoft’s Local Government Business Head on Service Centre Panel

Gordon McKenzie

Gordon McKenzie, Managing Director of Microsoft’s Local Government Business Worldwide, will join the Government 2010 panel on government service centres, chaired by Jeffrey Peel. 

Gordon worked in the IT Industry with IBM and Unisys in Financial Services before joining Microsoft in 1994 to head up their Scottish Operation. With the establishment of the new Scottish Parliament he became an advisor to the government, helping to establish modern technology at the heart of its operations pioneering webcasting and petitioning as primitive forms of e-democracy.

More recently he has taken on the role of lead for Microsoft’s Local and Regional Government activities, and is the creator of the Microsoft Citizen Service Platform, which is designed to help governments serve citizens and businesses more effectively using the standard Microsoft platform and tools.

This role involves consulting with and designing for many local governments and partners who supply services to them and currently Gordon  is working with the Microsoft product groups to establish what the next version of the platform needs to provide to support the many different local government scenarios such as compliance systems, next generation contact centres, and social computing uses.

His particular interest is seeing how cities differentiate themselves through using technology to compete for and attract resources, improve their sustainability and quality of life, and involve the whole community in their strategies. 

Outside of work he is a keen cyclist and enjoys the occasional ‘sportif’, having completed the ‘Argus’ several times and most recently parts of the Tour Down Under as well as some of the stages of the Tour de France.

Microsoft LRG Web Resources:

Community Site:  http://www.citizenserviceplatform.com

Microsoft CSP Site: www.microsoft.com/csp